About Hypefy

Hypefy exists to make influencer marketing effortless. We've built an AI-powered platform that handles the entire workflow - from finding the right creators to managing campaigns to processing payments - so brands can focus on results, not logistics.

Today, we work with companies like NIVEA, PepsiCo, Philips, and McDonald's across 35+ countries and are growing fast. As we expand, we're building a Customer Support team that matches the quality of our product.

Role Overview

Join our team as a Support Specialist and help our clients and influencers succeed! If you're proactive, love problem-solving, and want to make a difference in a dynamic environment - we'd love to hear from you.

This is an entry-level role with real impact. You'll be the first point of contact for our clients and influencers, helping them get the most out of the Hypefy platform and ensuring every interaction feels smooth, professional, and human.

Key Responsibilities

Client & Influencer Support

•        Respond to inbound queries from clients and influencers via email, chat, and ticketing system

•        Troubleshoot platform-related issues and escalate when needed

•        Guide users through onboarding and day-to-day platform usage

•        Ensure a fast, friendly, and professional support experience at every touchpoint

Issue Resolution & Follow-Up

•        Own tickets from first contact through to resolution

•        Track recurring issues and surface patterns to the team

•        Collaborate with Customer Success and Product teams to resolve complex cases

•        Maintain accurate records in our support tools

Knowledge & Process

•        Contribute to internal documentation and knowledge base articles

•        Support continuous improvement of support workflows and templates

Requirements

Experience

•        Previous experience in a customer support, helpdesk, or client-facing role

•        Comfortable working in a fast-paced, digital-first environment

•        Experience managing multiple conversations or tickets simultaneously

Skills

•        Strong written and verbal communication skills

•        Good technical aptitude - able to learn new tools quickly and explain them clearly

•        Organised, reliable, and proactive in following up on open issues

•        Empathetic and patient - you genuinely care about helping people

Nice to Have

•        Experience with Zendesk, Freshdesk, or another ticketing/CRM system

•        Background in SaaS, MarTech, or a platform-based product environment

•        Familiarity with influencer marketing or digital advertising

•        Additional European language skills

What We Offer

•        A supportive team and a real opportunity to grow within the company

•        Exposure to a fast-scaling AI-powered platform used across 35+ global markets

•        Flexible working setup

•        Competitive entry-level compensation

•        Direct collaboration with Customer Success, Sales, and Product teams