You might have led teams at a consulting firm, an agency, or a fast-moving startup. What matters is that you've delivered complex projects on time, kept clients in the loop without hand-holding, and built the process around you — not waited for it to be handed down. If you've spent time at a Big4 marketing or customer practice and already made the jump into a faster environment, we especially want to hear from you.

If that sounds like you, keep reading.

Who We Are

Hypefy is an influencer marketing platform — one of the largest and fastest-growing marketing channels in the world right now. Brands are shifting budgets into creator-led campaigns, and we help them do it better: a proprietary platform that automates the heavy lifting, combined with hands-on campaign delivery across multiple markets.

We're building Hypefy the way we think every company should be built in 2026: AI-first, from the ground up. Every person on our team is learning to operate at a level that simply wasn't possible a few years ago. We're growing fast — and we're hiring the team that's going to take us there.

The Role

This is a senior leadership role with two mandates.

First, you'll lead delivery of special projects — high-touch, agency-like engagements that go beyond our standard platform campaigns and need custom scoping, creative coordination, and senior client management.

Second, you'll lead campaign operations — the day-to-day machine that takes a campaign from brief to live to reported, plus the support function that keeps clients and influencers unblocked. You'll own delivery quality, speed, and client outcomes across the board.

This is a role for someone who builds process, not just follows it, and who can hold both the strategic and the scrappy at the same time.

What You'll Do

Special projects

• Own end-to-end delivery of bespoke client engagements — scoping, timelines, staffing, execution

• Act as senior point of contact for key clients, translating their goals into deliverables

• Coordinate across influencer, creative, and ops functions to ship work that wouldn't fit a standard template

• Set up repeatable playbooks so successful special projects can scale

Campaign operations

• Lead the campaign ops team running the full lifecycle: influencer sourcing, client approvals, outreach, content collection, publishing, and reporting

• Own the support function (including Zendesk) for client and influencer queries — response times, quality, and escalation paths

• Improve operational throughput: turnaround times, outreach acceptance rates, list approval rates, on-time delivery

• Build the dashboards, SLAs, and processes that make delivery predictable and measurable

• Partner with the product team: surface delivery pain points, give structured feedback, influence the roadmap

What We're Looking For

• 5+ years in delivery, operations, account management, or project management — in influencer marketing, a consulting firm, agency, or marketing/SaaS environment

• Proven experience leading a team and owning outcomes, not just tasks

• Strong client-facing skills; comfortable being the senior voice in the room on complex, bespoke projects

• Operationally rigorous — you think in processes, SLAs, and metrics, and you fix bottlenecks

• Fluent in influencer/creator marketing — knows what a good influencer list looks like and can speak credibly to CPM, CPE, and engagement metrics

• Comfortable fully remote, async, and in a fast-moving environment

• Fluent English; additional languages a plus

Nice to have

• Background in a Big4 marketing/customer practice (Deloitte Digital, Accenture Song, PwC, EY, KPMG) — especially if you've since moved into an agency, platform, or in-house role

• Experience turning a chaotic delivery function into repeatable process

• Familiarity with ops/support tooling: Zendesk, project management platforms, analytics

What You Get

• A senior seat shaping how delivery works at a company that's growing fast

• Accelerated learning inside an AI-first team — a year here will teach you more than most roles would in three

• Real ownership from day one — no hand-holding, but plenty of support from a team that wants you to win

• Flexible hours and hybrid setup

• A team that's ambitious, low-ego, and genuinely enjoys the work