How Fullhouse Ogilvy Manages Clients in Multiple Markets From One Account

3clients
3markets
1account
95pieces of content
2.66Mimpressions
Fullhouse Ogilvy case study: influencer campaigns for Pharmalife, Pantenol and Milka across Serbia, Croatia and Slovenia, run on Hypefy
DP
Dusica Popovic Markovic
Content marketer, Hypefy
7 min read
What's on this page

Fullhouse Ogilvy is a full-service agency. The first three clients it brought onto Hypefy were Pharmalife, Pantenol, and Milka, with campaigns running from January to July 2026.

Pharmalife and Pantenol needed Serbia alone. Milka needed Serbia, Croatia, and Slovenia.

Fullhouse Ogilvy
Pharmalife Tussiflux Kids
Pharmalife Apis Gola Kids
Pharmalife
Serbia
Pantenol Collagen
Pantenol pena
Pantenol SPF
Pantenol
Serbia
Mr. Monopoly from the Milka Monopoly promotion
Milka
SerbiaCroatiaSlovenia

For each campaign, the agency wrote a brief on Hypefy, the platform proposed creators matched to it, and the agency approved the ones it wanted.

From there, Hypefy took over. It contacted the approved creators, negotiated the terms, signed the contracts, and paid them, and every campaign's results came back in the same report format.

Fullhouse Ogilvy
Hypefy
1Wrote a brief on Hypefy
2Proposed creators matched to it
3Approved the ones it wanted
From there, Hypefy took over.
4Contacted the approved creators
5Negotiated the terms
6Signed the contracts
7Paid them
8Every campaign's results came back in the same report format
Kept every creator decision
Challenge

The Problem an Agency Has That a Brand Doesn't

A brand doing influencer marketing in-house learns one creator pool and keeps using it. An agency learns a new pool for every client it takes on, and another for every market that client wants to reach.

Headcount covers the first of those and struggles with the second, because someone who knows the Serbian beauty creators still can't verify whether a Croatian account has a genuinely Croatian audience.

The usual answer is a separate supplier in each market, arriving with its own contract and its own way of reporting.

A brand, in-house
Learns one creator pool and keeps using it.
An agency
Learns a new pool for every client it takes on, and another for every market that client wants to reach.
The usual answer
A separate supplier in each market, arriving with its own contract and its own way of reporting.

Fullhouse Ogilvy needed new pools for three clients and three markets inside seven months.


What Fullhouse Ogilvy Gets From Working on Hypefy

One account covered three markets and three clients.
Hypefy matched a separate local cast in Serbia, Croatia, and Slovenia, and every new market and client was added as a new brief on the same account.
Adding a market didn't mean new contracts or payments.
Hypefy handled both for all three clients in all three markets, while the agency kept every creator decision.
Creators matched from the brief were approved twice as often.
Hypefy's Semantic Selection matches creators on what their content is about, so nobody has to turn the brief into filters first. It was used on four of the seven shortlists in these campaigns, one per market and product, and on those four the agency approved 19.1% of the creators Semantic Selection proposed, against 9.2% of the other creators proposed on the same shortlists.
The account grew from one market to three in under two months, and it's still growing.
Its first campaign, for Pharmalife in Serbia, launched on January 16, and by March 12 it had added Pantenol in Serbia and Milka in Croatia and Slovenia. Since August, more of the agency's clients have joined, and campaigns for several of them are running on the same account now.
Every market and client got its own results.
They came back separately, in one format, so the Milka promotion showed engagement rates of 2.73% in Serbia, 4.00% in Slovenia, and 4.19% in Croatia, where pooled reporting would have shown 3.43% and nothing else.
January 16
Pharmalife, Serbia
Its first campaign launched.
By March 12
Pantenol in Serbia, Milka in Croatia and Slovenia
One market to three in under two months.
April 9
Milka, Serbia
Serbia launched four weeks later.
May 28
Pantenol pena and an SPF
Both published between June 10 and July 30.
Since August
More of the agency's clients have joined, and campaigns for several of them are running on the same account now.

Solution

The Brief Does the Searching

Turning a brief into search criteria is work. Someone decides which filters to set, which tags matter, and which of the returned profiles are worth putting in front of the client, and with three clients on one account, that work repeats every time.

Semantic Selection reads the campaign description and matches creators from Hypefy's own database on what their content means, judged from the captions and themes that recur in their posts.

For example, a creator whose captions keep coming back to sun protection would surface for an SPF brief even if her bio says travel.

✦For example
Biotravel
Captions
sun protection
sun protection
sun protection
Pantenol SPF
would surface for an SPF brief

Every creator on the list arrives with a written explanation of the match, plus scores for brand fit, audience fit, and safety.

Semantic Selection made 366 proposals on the four shortlists where it was used, and on each of them its creators were approved more often than the rest.

Creators matched from the brief were approved twice as often.
19.1%
of the creators Semantic Selection proposed
9.2%
of the other creators proposed on the same shortlists
Used on four of the seven shortlists, one per market and product
366
proposals on the four shortlists where it was used

Results

Results by Client

ClientMarketsImpressionsFeed reachER per feed reach
Pharmalife1Serbia558,340406,1592.09%
Pantenol1Serbia1,004,798680,5152.02%
Milka Monopoly3SerbiaCroatiaSlovenia1,092,003672,3423.43%

Market focus

Pharmalife Opened the Account

Pharmalife was the first client on the account, and its brief left little to interpret.

It named two products, Apis Gola Kids and Tussiflux Kids, both natural health products for children. It specified the creator profile, i.e., mothers of children aged one to seven, plus pregnant and nursing mothers. It also asked for trending formats and humorous sketches.

Its brief left little to interpret.
Products
Apis Gola KidsTussiflux Kidsboth natural health products for children
Creator profile
Mothers of children aged one to sevenPregnant and nursing mothers
Formats
Trending formatsHumorous sketches
Pharmalife Tussiflux Kids
Pharmalife Apis Gola Kids

The campaign was published between January 29 and February 27, with 11 creators posting one Instagram Reel each.

Feed reach
406,159
Impressions
558,340
Engagements
8,509
ER per feed reach
2.09%

Market focus

Three Pantenol Products, Two of Them at Once

Pantenol promoted three products in Serbia with three separate creator sets. Each was briefed and matched separately, but on the same account, so three products for one client didn't turn into three parallel processes for the agency.

The first campaign promoted a collagen supplement for skin, hair, and nails and published between March 19 and April 14.

Pantenol pena, a foam for skin hydration and regeneration, and an SPF were both set up on May 28 and both published between June 10 and July 30.

Three products in Serbia with three separate creator sets
MarAprMayJunJul
Collagen5 creators · March 19 – April 14
Pantenol pena6 creators · June 10 – July 30
SPF7 creators · June 10 – July 30
Set up on May 28
ProductCreatorsContentFeed reachTotal reachER per feed reach
Collagen55361,150361,1502.09%
Pantenol pena614159,991190,2222.19%
SPF714159,374189,3371.68%

Deep dive

One Milka Brief in Three Countries

The Milka Monopoly promotion had to work in Serbian, Croatian, and Slovenian.

Fullhouse Ogilvy set it up once, and Hypefy matched a separate local cast in each market.

The three markets didn't share a calendar.

Croatia and Slovenia launched on March 12, 2026, and ran for almost two months. Serbia launched four weeks later, on April 9, and ran for about one month.

The three markets didn't share a calendar.
MarAprMay
CroatiaFrom March 12almost two months
almost two months
SloveniaFrom March 12almost two months
almost two months
SerbiaFrom April 9about one month
four weeks laterabout one month
MarketCreatorsContentFeed reachTotal reachER per feed reach
Serbia617324,063363,6722.73%
Croatia620170,359193,1504.19%
Slovenia414177,920233,0784.00%

Croatia and Slovenia both engaged at 4% or more.

Serbia's combined reach was nearly twice Croatia's, and it engaged that audience at about two-thirds the rate, on the same feed plan of six Reels and five TikToks.

Because Serbia also started later and had less time, these numbers can't separate the effect of the market from the effect of the calendar.

Across the three markets, the promotion produced 51 pieces of content from 16 creators. It drew 23,090 engagements on a feed reach of 672,342 and a total reach of 789,900 once Stories are added.

Milka × MonopolySerbiaCroatiaSlovenia
Across the three markets
51
pieces of content
16
creators
23,090
engagements
672,342
feed reach
789,900
total reach, once Stories are added
Mr. Monopoly from the Milka Monopoly promotion
Milka Monopoly

Under the hood

How We Measured

Feed reach counts Reels and TikToks. Total reach adds Stories. Stories report reach and taps, and the feed formats report likes and comments, so every engagement rate here divides engagements by feed reach and none of them should be applied to total reach.

Reels+TikToks=Feed reach
Feed reach+Stories=Total reach
Engagements÷Feed reach=Engagement rate
None of them should be applied to total reach.

Reach is summed across posts, so a creator who posted a Reel and a TikTok appears in both, and six creators were booked more than once. These are campaign totals that can count the same person more than once, so the program total is given in impressions, which make no claim to count unique people.

Follower counts come from Hypefy's post records and can differ from the creators' profiles today.

We didn't break results down by creator size, because most of the creators were in one tier.

Of the 37 creators who posted on Instagram, 31 had between 10,000 and 100,000 followers, and on TikTok 10 of 15 did. Those counts overlap, since 13 of the 39 creators posted on both platforms.

Most of the creators were in one tier.
Instagram
31 of 37
TikTok
10 of 15
between 10,000 and 100,000 followers
Those counts overlap, since 13 of the 39 creators posted on both platforms.

Testimonial
Fullhouse Ogilvy
“Managing influencer campaigns across different brands and markets requires both flexibility and structure.What we value most about Hypefy is how it simplifies the entire process, from discovering a broader pool of relevant creators to managing communication, content approvals, and revisions in one place.This saves our team valuable time and makes everyday coordination more efficient, while allowing us to maintain full control over creator selection, creative decisions, and campaign direction.Ultimately, Hypefy doesn't take control away from our team, but it gives us the tools to manage the process more effectively, combining the platform's efficiency with our understanding of each brand's needs.”
LB
Lena Bezbradica
Digital Account Director, Fullhouse Ogilvy

Run One Market as a Pilot

Give us one brief in one market. You approve the creators, we handle the contracts and payments, and once the results are in, you decide on the next market.

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